ITIL V3 Foundation

ITIL V3 Foundation

Program Overview: The IT Infrastructure Library (ITIL®) is a set of best practices which can help organizations provide IT services to internal or external customers. Acquiring the ITIL® Foundation Certificate validates an individual’s commitment to understanding these best practices.

The ITIL® Foundation exam consists of 40 multiple choice questions testing a candidate’s knowledge of the ITIL® terminology and basic concepts, and comprehension of the core principles of ITIL® practices for managing services. Exam duration is 60 minutes, with a pass of 65% (26 out of 40).

Target Audience: Individuals preparing for the ITIL® 2011 edition foundation exam.
Prerequisites: None
Requirements
A basic knowledge of the ITIL® terminology, structure and basic concepts, and comprehension of the core principles of ITIL® practices for Service Management.

Exams requirements are subject to change without notification.
SkillSoft recommends visiting the vendor website to ensure accuracy of above stated requirements

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