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Customer Service Essentials Package

In today’s rapidly changing business world, the key to a successful organisation is not only about providing a quality product or service, but also about delivering great customer care. Simply being good is not enough anymore – you need to be better than that if you want to stand out from the crowd and surpass your competition.
Whatever product or service they are looking for, customers have a wide range of options and different brands to choose from, most of which are equally great. With such a tough competition, the only way to distinguish yourself from other businesses is to go out of your way to help your customers and provide an excellent customer service. Customer service training can help you learn how to do that, helping you retain your existing customers and outshine your competition in no time.

Percorso Formativo

Il prezzo del percorso formativo Completo riservato alle aziende associate al polo bioPmed è di  € 90,42

Il prezzo del percorso formativo Completo riservato alle aziende insediate presso il Bioparco è di  € 122,22

Customer Service Fundamentals

  • Customer Service Fundamentals: Building Rapport in Customer Relationships
  • Customer Service in the Field
  • Customer Service over the Phone
  • Internal Customer Service
  • Customer Service Confrontation and Conflict
  • Shaping the Direction of Customer Service in Your Organization
  • The Angry Caller: What’s Your Plan?
  • Aligning Performance to Key Indicators

Customer Focus

  • Listening to Your Customers
  • Identifying and Managing Customer Expectations
  • Customer-focused Interaction
  • Developing Your Customer Focus

Customer Advocacy

  • Customer Advocacy: Communicating to Build Trusting Customer Relationships
  • Customer Advocacy: Enhancing the Customer Experience
  • Customer Advocacy: Supporting Customer Advocacy

Il prezzo del percorso formativo Modulo 1 riservato alle aziende associate al polo bioPmed è di  € 53,03

Il prezzo del percorso formativo Modulo 1 riservato alle aziende insediate presso il Bioparco è di  € 72,16

Customer Service Fundamentals

  • Customer Service Fundamentals: Building Rapport in Customer Relationships
  • Customer Service in the Field
  • Customer Service over the Phone
  • Internal Customer Service
  • Customer Service Confrontation and Conflict
  • Shaping the Direction of Customer Service in Your Organization
  • The Angry Caller: What’s Your Plan?
  • Aligning Performance to Key Indicators

Il prezzo del percorso formativo Modulo 2 riservato alle aziende associate al polo bioPmed è di  € 52,48

Il prezzo del percorso formativo Modulo 2 riservato alle aziende insediate presso il Bioparco è di  € 70,51

Customer Focus

  • Listening to Your Customers
  • Identifying and Managing Customer Expectations
  • Customer-focused Interaction
  • Developing Your Customer Focus

Customer Advocacy

  • Customer Advocacy: Communicating to Build Trusting Customer Relationships
  • Customer Advocacy: Enhancing the Customer Experience
  • Customer Advocacy: Supporting Customer Advocacy

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